Mobility Device Repair

Bikechain is available to assist you with minor repairs on your wheelchair, rollator, walker, cane, and more!

We provide tools and mechanic expertise to fix your device on the spot. Our model is do-it-together, meaning mechanics work with you to assess issues and fix the device as a team.

Frequently Asked Questions

What does "do-it-together" mean?

Bikechain has a do-it-together model for mobility device repair, meaning that we work on your device with you.

We are happy to physically work on your device, while you help us diagnose the issue and adjust to your needs.

You are also welcome to do-it-yourself. This means onsite mechanics can help you diagnose issues, provide tools, and guide you step-by-step through completing the repair independently.

We can assist with minor repairs, for example:

  • tightening brakes
  • adjusting fit
  • truing (straightening) wheels
  • installing replacement parts
  • and more!
  • We can’t help with any electrical components (ie. issues with motors, wiring, or batteries).
  • We don’t sell replacement parts (ex. new wheels), but we can help you install replacement parts if you bring them with you.
  • We don’t replace hydraulic brakes (ie. brakes with fluid in them).
  • For more major repairs, we might direct you to a more specialized mobility device repair service.

In many ways, we are!

Read our full accessibility guide here.

Whoever is bringing a device for repairs must remain onsite.

It’s pay-what-you-can for the help you receive. Donations are welcome, but no one is turned away for lack of funds.

We recognize that disabled people often face financial barriers. We have a zero-judgment policy on whether you’re able to donate.

Nope! We provide standard tools and equipment for many repairs.

If you know that your device requires a specialized tool (ex. a unique key to take off the wheels) please make sure to bring it with you.

Yes! Because we’re primarily a bicycle repair space, we don’t carry specialized parts for mobility devices (ex. new wheels, new brake pads).

If you bring replacement parts with you, we’re happy to help install them.

No! Our space is 100% drop-in and we’re ready to help you anytime during our regular hours.

We are NOT a licensed, accredited mobility device repair centre. Consider visiting Bikechain similar to repairing your device at home or with a friend.

Some insurance policies require that you only repair your device through an accredited service. Some devices may void their warranty if they are repaired at home.

However, we know that formalized repair services can be expensive, have long wait times, or come with other barriers to access.

If you are concerned about insurance or warranty claims, double check with your policy before you visit and feel free to come in and chat with us about your options.

For access requests, questions, and feedback, email us at outreach@bikechain.ca or call us at (416) 978-6849.

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