Lock Cutting
Lock-cutting is available for bicycles within our lock cutting area for a $20 fee. Before we cut the lock, we require proof of ownership of your bike.
We will schedule the lock-cutting within 2 weeks depending on staff availability. You must be present when we cut the lock.
Frequently Asked Questions
How do I show "proof of ownership" of my bike?
You can prove you own your bike by showing us one or more of the following:
– photos of the bike unlocked
– photos of you with the bike
– bike registration with the police
– a receipt from the shop where you bought the bike.
We do not cut locks without some proof of ownership.
Where is your designated lock cutting area?
We cut locks in this area:
We will also cut locks for residents of 30 Charles St W, 35 Charles St W, and 89 Chestnut St, as long as the bikes are located at the residence.
I'm ready to get my lock cut! What are my next steps?
1. Confirm that your bike is within our lock cutting area.
2. Have proof of ownership of the bike ready.
3. Find the serial number on your bike and write it down.
4. Visit Bikechain to show proof of ownership and serial number and pay the $20 fee.
5. We will call you within 2 weeks (depending on staff availability) to schedule a lock-cutting appointment. You must be with us when we cut your lock.